Amazon SmartConnect - SellerFlex

Integration Overview

• Amazon SmartConnect is a platform where the amazon APIs are hosted which can be integrated with any WMS/OMS system for order fulfilments.

• Amazon has multiple fulfilment programs to suit different needs of different sellers. The different types of programs are as below:

  • FBA: Sellers send products to Amazon Fulfilment Centres. Amazon stores products,
    takes care of both forward leg- packing, shipping, and delivering the product to the
    customer's doorstep and return leg of the orders.

  • Seller Flex: Sellers will have to manage storage and shipping in their own warehouse
    and dedicate inventory for selling on Amazon through Seller Flex site.

  • MFN - Self Ship: Sellers to store and pack their products. Sellers can choose to deliver
    products to the customer on their own by using a third-party carrier or their own
    delivery associates.

  • MFN - Easy Ship: Seller to store and pack their products and Amazon will deliver it
    customers.

• Geography- India

Workflow Breakdown

Additional Information

Visualizing the Flow

Marketplace-Specific Details

Channel Onboarding Details

Onboarding Steps

Step 1: Generating Refresh Token and API credentials

In order to generate the refresh token, authentication code is needed for which the client needs to do a few steps:

1. Seller need to register both on amazon seller central and complete the node registeration process for the location (warehouse/store) from where inventory is saleable. For this seller needs to reach out to the Amazon Program Manager with help of their Category account manager

2. Once the Node onboarding is completed, node details will be shared with seller from the Program manager. These details are required to be shared with the Integrator (OMS/WMS) team

3. The merchant_id and ARN of an AWS Key Management Service customer-managed key needs to be shared. This is received by the seller in a mail from amazon after registering.
   Merchant id can also be found on the seller account by below steps:

   1. Login to your seller account

   2. Select Settings, then Account Info on the upper right of the screen

   3. Under Business Information select "Your Merchant Token"

   4. Merchant Token will act as the Seller ID

4. Use the below URL after changing the client_id: https://www.amazon.com/ap/oa?client_id=amzn1.application-oa2-client.e1f58c607e32437d884d05a7b8ff1b30&scope=smartconnect::inventories smartconnect::orders&response_type=code&redirect_uri=https://assure-proxy.increff.com/amazon-yojaka/swagger-ui.html

   1. The URL will first redirect to amazon seller panel where after giving access will be redirected to a different URL.

   2. This url has to be shared so that the code present in it can be used to generate the refresh token.

Information required from Brand/Seller for Channel Onboarding in Increff

Step 2: Listing Mapping

Seller can create product listings for Amazon channels in below format in Increff systems

Estimated Timeline

3-4 Business Days

Additional Resources

For further queries and support, please reach out to the Increff Customer Support team by creating a support ticket by following steps mentioned here

FAQs

1. What to do if orders are not flowing for a new customer onboarding?

   Reach out to amazon if all the details are correct, and check whether they have mapped the correct integrator with amazon.

2. What should be the migration strategy if the client is on both the integrators(Increff and previous client’s integrator) for some time?

   1. Auto Confirmation(ack call) should be turned off from the previous integrator, so that no order gets missed in Increff’s system as we fetch new orders on ACCEPTED status and not on CONFIRMED status.

   2. While sending the inventory update for a location we send inventory update sequence no. for each sku and location. Eg. 1st time for that location and sku it will be 1 and will increment by 1 every subsequent time. Thus it is the responsibility of the client to share the latest inventory update sequence no. for all skus for that location, so that same can be updated in the proxy database after update inventory is called at least one time.

3. Why do Listings become Inactive on Seller Portal although listings are FBA Enabled and have inventory in Seller Portal?

   Amazon expects that the product dimension received at packing time should match the product dimension defined on the Seller Portal for the respective SKU. Amazon made the listing inactive if there is a difference in both dimensions.
   The seller can make the listing active again by updating the correct dimension on the Seller Portal.

4. Why do the sellers need to update dimensions(length, width, height, and weight) in Amazon portal listings?

   1. The dimensions uploaded by sellers in listings data are used by Amazon to create and recommend the package dimensions(using backend algorithms).

   2. The same package dimensions are fetched by Assure from Amazon.

   3. During packing, we send the dimensions back to Amazon as Amazon doesn’t allow us to pack orders without package dimensions. 

   4. There should be no empty or incorrect values in any of these 4 parameters. Otherwise, sellers can face issues while packing the orders. Hence, The seller should update all listings with the correct dimensions (length, width, height, and weight). 

5. How to address Packing Issues because of incorrect/empty?

   1. This happens usually when the recommended packages field has some dimensions missing (length, width, height or weight). Check if all the dimensions are uploaded in the Amazon panel, if not upload the same and then retry packing. Also, check for the correctness of the dimensions.

   2. If the issue still persists, please raise the issue to assure.support@increff.com

   3. Our support team will share the logs with the Amazon team and provide you with the correct dimensions to be updated while packing.

   4. Once the recommended dimensions are received, you can enable 'Capture Packet Dimensions' in Packing screen configurations and input the dimensions while packing.

6. What is the mechanism to identify SmartConnect orders from Seller central?

   1. Currently, there is no mechanism to identify SmartConnect Orders from Seller Central (Manage Orders) page. There are FBA reports available in Report drop-down on seller central where users can refer to AFS reports which have the warehouse id which can be used to identify SmartConnect Orders.

   2. Reports -> Fulfilled by Amazon -> Amazon Fulfilled Shipments Report