SOPs For Clients

Owned by Prabal Pandit
Last updated: Jun 07, 2023 by Rahul Singh
3 min read

This document gives you an overview about the SOPs for clients to follow in different cases like Seller Cancellations, Ajio Business Cancellations, Return processing models etc.

Seller Cancellation

Model 1 :  E-invoicing through client’s ERP

Full Order Cancellation from Increff OMS

  1. If the order status in Increff OMS is FULFILLABLE then Full order cancellation is allowed. There will be two cases.

    1. E-Invoice is generated in ERP but not pushed to Increff

      1. Clients can download reports by date range for such orders which were cancelled after order posting to client’s ERP via Ajio VMS Reports UI. 

      2. Clients have to manually generate a credit note against it and keep it in the ERP. There is no need to share it with Ajio.

    2. E-invoice is still not generated in ERP

      1. No action to be made.

  2. If the order status in Increff OMS is PROCESSING then Full order cancellation is allowed till order is PACKED in WMS. For such orders below steps to be performed by the seller.

    1. E-invoice is generated in ERP and pushed to Increff

      1. Clients can download reports by date range for such orders which were cancelled after order posting to client’s ERP via Ajio VMS Reports UI. 

      2. Clients have to manually generate a credit note against it and keep it in the ERP. There is no need to share it with Ajio.

  3. After Order is PACKED in WMS, there will be no full order seller cancellation supported.

Partial Order Cancellation from Increff OMS

  1. If the order status in Increff OMS is FULFILLABLE then there will be two cases. In both the cases, OMS will allow the seller/user to request cancellation but it can result in error on UI because of below mentioned cases.

    1. Order is posted to ERP for making E-invoice

      1. Partial order cancellation is not supported here

    2. Order is not posted to ERP for making E-invoice

      1. Partial order cancellation is supported here

  2. Partial order seller cancellation is not supported once order will be moved in PROCESSING status in OMS.

Model 2 : E-invoicing through RMS (Increff’s Service)

Full Order Cancellation from Increff OMS

  1. Full order seller cancellation is allowed till order is PACKED in WMS. 

  2. After packing there is no support for full order seller cancellation.

Partial Order Cancellation from Increff OMS

  1. Partial order seller cancellation is allowed till order is PACKED in WMS. 

  2. After packing there is no support for partial order seller cancellation.

 

Ajio Business Cancellation

Ajio business cancellation is done by Ajio Team when SLA is breached or some particular order is having tech issues.

Model 1 :  E-invoicing through client’s ERP

Full Order Cancellation from Ajio Business Team

There are below points to be considered by the seller.

  1. If Increff has posted order details to the client's ERP, then it should be handled in the same way as seller cancellation is handled. There will be 2 scenarios.

    1. E-Invoice is generated in ERP

      1. Clients can download reports by date range for such orders which were cancelled after order posting to client’s ERP via Ajio VMS Reports UI. 

      2. Clients have to manually generate a credit note against it and keep it in the ERP. There is no need to share it with Ajio.

    2. E-invoice is still not generated in ERP

      1. No action to be made.

  2. Full order cancellation can happen at Ajio upto packing of an order. After the order is PACKED in WMS there will be no Ajio Business Cancellations.

Partial Order Cancellation from Ajio Business Team

There are below points to be considered by the seller.

  1. There is no support for handling Partial Ajio Business Cancellation. As it is a manual task at Ajio, It can very rarely happen that we may receive Partial Ajio Business Cancellation. In this case during packing an error will be thrown saying that order needs to be cancelled in both Ajio and Increff OMS. In this case below steps need to be performed.

    1. Ask the Ajio team to cancel that particular order manually.

    2. Cancel these orders from Increff OMS.

    3. Clients can download reports by date range for such orders which were cancelled after order posting to client’s ERP via Ajio VMS Reports UI. 

    4. Clients have to manually generate a credit note against it and keep it in the ERP. There is no need to share it with Ajio.

Model 2 : E-invoicing through RMS (Increff’s Service)

Full Order Cancellation from Ajio Business Team

  1. Full Order Ajio Business Cancellation is allowed here till order is PACKED in WMS.

Partial Order Cancellation from Ajio Business Team

  1. Partial Order Ajio Business Cancellation is allowed here till order is PACKED in WMS.

Return Order Processing

Model 1 : RSI (Return Sales Invoice)

For all the successfully processed returns, Sellers have to do below tasks manually.

Sellers can get RSI reports from Ajio VMS Reports UI. Here they can get a return item level report. This can be used just for reference or Sellers can use this report to create Inward PO and do GRN in the ERP manually.