Multi Pack Boxes Support for a B2C Shipment User Manual

Owned by Rahul Singh
Last updated: Oct 09, 2023
8 min read

Below B2C processes/flows will have changes on enabling the B2C Multi Pack Box feature.

  1. Packing Flow

  2. Capturing Package Details during Packing

  3. Manifest Flow

  4. Handover Flow

There will be no changes in the process/ flow if the configurations are disabled to allow multiple-pack boxes.

Packing Flow

Packing process for Block Complete Orders when Allow Multiple Packboxes configuration is turned On

Please follow the below steps when the Multiple Packboxes configuration is turned On.

  1. On scanning the first item, the Scan Box pop-up will be displayed. Here, the user can generate and print a Box Id. Box ID should be stuck to Box.

    Pack Order In a Single Box option if Multiple Packboxes is turned ON at the start

  2. Since it’s the first box of the shipment, the user is still given the choice to pack the order in a single box. Users can click the button Pack Order in a Single Box to still go ahead with packing without printing a box sticker.

  3. If a box Id was generated in the previous step, the user will scan the required items while physically adding those to the box.

  4. Please click the Close Box button once the required items are added to it.

  5. After closing the previous box of the same shipment, when a user scans the next item, the Scan Box pop-up will be displayed. Please print the Box Id and scan it. Please stick the Box ID sticker to the box.

    Print Box ID and Add Item To Box

  6. Please keep on scanning all the items while physically adding those to the box. The count of items SKU-wise in the box is present on the screen as shown below.
    This will also help when the screen got refreshed by the user due to some reason. He can continue packing by physically matching SKU-wise item count for scanned items to the box.

  7. Please close the box once the required items are added to that box. A close box confirmation will pop up, please click Confirm button.

  8. If the package SKU, dimensions, or weight capturing is enabled, the Capture Package details pop-up will appear. Capture the required details and Submit.

  9. If there are more items present to be added to a new box, Repeat the same steps to keep on adding items to a box, closing the box, and capturing package SKU details(wherever applicable).

  10. Once all the items are added to the box, please click the Complete Packing button. Then, Click on the Close Shipment button. If there are any errors, please resolve them. Refer Error Handling section in this doc for more details.

  11. Post this, please print the Invoice and Shipping label. Multiple Shipping box labels should be stuck on respective boxes.

  12. Please scan all the box AWBs to complete the shipment.

     

If Allow box label is not enabled at backend, only one shipping label per shipment will get generated even if there are multiple pack boxes present for the shipment. In such case, user will scan the same parent AWB number for all number of boxes present in the shipment.

Please note that an additional printer is required to print Box ID when Multiple Packboxes are required. Warehouse team can use normal barcode printer with less DPI, as box ID stickers won't be reused after dispatch. But it has to be ensured by warehouse team that they should not use those printers for printing other barcode stickers as it can cause problem if stickers fade out.

Warehouse team should test on 1 printer and accordingly procure for other packing desks.

Packing process for Single Shipment Partial Orders(When Allow Multiple Packboxes config is OFF)

SINGLE_SHIPMENT_PARTIAL orders refer to a specific order fulfillment type in which not all items of a BLOCK_COMPLETE order can be fulfilled. In such cases, the fulfillment type is updated to SINGLE_SHIPMENT_PARTIAL. For these orders, all unscanned items will be automatically canceled in WMS during the Complete Packing process.

When Allow Multiple Packboxes configuration is tuned off at Packing screen configurations, below steps should be followed for orders with type SINGLE_SHIPMENT_PARTIAL.

  1. Scan the Item Codes as usual in the Piece Packing screen.

  2. Once all Item Codes which the user wants to pack are scanned, please click the Partially Pack in Box button. This will allow the user to only pack the scanned line items even when the number of line items in order were more than scanned.

  3. Users can complete the packing by clicking the Complete Packing button.

  4. Users can print invoices and shipping labels by clicking Print Invoice & Shipping Label button.

Packing process for Single Shipment Partial Orders(When Allow Multiple Packboxes config is ON)

For Single Shipment Partial, if the Allow Multi Packbox is TRUE, then the user can close the box anytime (similar to Block Complete orders). But once the box is closed, even if there are pending line items, the option to Complete shipment will be enabled on the packing screen. Whereas in the block Complete case, only when pending line items are 0, the complete shipment button gets Enabled.

This way, user would be able to pack multiple boxes and fulfilling the shipment partially.

Manifest Flow with Allow Multiple Packboxes Configuration On

Steps to create and close manifest for Multiple Pack Box shipments

  1. A manifest is created in the Manifest screen as usual.

  2. For shipments without multiple boxes, AWB numbers can be scanned as usual and there is no change in the user interface. The same manifest can have both types of shipments(single packet or multi-box shipment).

  3. For shipments with multiple boxes, when any AWB for shipment(either parent AWB or any Child AWB) is scanned, the pop-up as shown below will be displayed. We display the count of scanned Box AWBs for the shipment AWB.
    Please note, if the user refreshes the screen while scanning Box Ids against an AWB, the user will have to scan all child AWBs once again for the particular AWB to add shipment to the manifest.

  4. User will have to scan all the box Ids that belong to that specific shipment.

  5. Post that, please click on Add Shipment button to continue scanning other AWBs

Generate Manifest Document

Please find the sample manifest document where multiple boxes for the same shipment are present.

  • Line items in Manifest Doc are sorted in descending order of box count.

  • The document also has a total box count at the end.

Please find the Manifest sample document as shown below.

 

Handover Flow with Allow Multiple Packboxes Configuration On

Steps to Handover by AWBs for Multiple Pack Box Shipments

  1. For shipments without multiple boxes, AWB numbers can be scanned as usual and there is no change in the user interface.

  2. For shipments with multiple boxes, when any of the AWB for shipment(either parent AWB or any Child AWB) is scanned, the pop-up as shown below will be displayed. We display the count of scanned Box AWBs for the shipment AWB.
    Please note, if the user refreshes the screen while scanning Box Ids against an AWB, the user will have to scan all child AWBs once again for the particular AWB to add shipment to the manifest.

  3. The user will have to scan all the box Ids that belong to that specific shipment. If some packets are not scanned and added to the manifest, manifest close is not allowed.

  4. Post that, please click on Confirm button to continue scanning other AWBs for handover.

Handover By Manifest

No changes in this flow.

Generate Handover Document

Please find the sample handover document where multiple boxes for the same shipment are present.

  • OMS includes the count of boxes for every AWB in the handover document. Line items in Handover Doc are sorted in descending order of box count.

  • The document will also have the total box count at the end.

Please find the Handover sample document as shown below.

 

Error Handling with Allow Multiple Packboxes Configuration On

The system will display errors in the user interface, guiding users to remove items from the Pack Box if needed. This helps prevent issues such as extra boxes being added after shipment closure or unclosed boxes with items.

Error scenario where the Pack Box gets closed but adding box to shipment is not successful.

After the boxes are added to the shipment some qty gets canceled in OMS

  • The error will be displayed to remove items from the Pack Box. The user would have physically added the items to the box, hence those items which are canceled should be removed from the box.

  • The user will navigate to the Remove Items from Outward Box screen in WMS

  • The discrepancy will be displayed here. Currently, the user can refer to the report to know the box where the items of the discrepancy SKUs are present. The canceled items can be removed from the box by scanning those items.

  • User can sync the order to ensure that all the discrepancy is corrected.

After the boxes are added to the shipment all the items in the box are removed

  • While closing the shipment if there are any empty CLOSE boxes associated with it (resulting from removing items from the box), then an error will be displayed.

  • The empty box IDs will be displayed in the error message and the user is prompted to physically remove them from shipment.

  • The user has to remove the box from the shipment by clicking the Remove button.

Dimension Capturing misses

In cases where dimension capturing is mandatory, but for all the closed boxes dimensions are not captured. In such a case, the user has to capture the dimensions for all the closed boxes (with some items) and then proceed with the closed shipment.

The Pack Box not closed

The user has added items to the box but has not closed the box. This box will not get added to the shipment, hence error will be thrown since the order is BLOCK_COMPLETE. We display the Box ID - Status - Count of Items on the packing screen. Here the user scan and close the box first.

 

After the errors are resolved by the user on taking the required actions, the below message will be displayed.