Summary

The Multi Pack Boxes Support for B2C Shipment feature from an end-user perspective includes the following key points in more detail:

Efficient Tracking and Management: The system handles both pack box and shipment AWBs, ensuring proper tracking and management of multi-pack box orders. This includes support for child AWBs used by some couriers to track multi-piece shipments, as well as the main AWB for the entire shipment.
Seamless Integration: The feature integrates with RMS and OMS systems, ensuring smooth handling of multi-pack box orders and AWB management.
Invoicing and Shipping Labels: For multi-pack box orders, there will be one invoice for the entire shipment. Shipping labels will have multiple pages for each box, with markings like "1/2" and "2/2" to indicate the box number within the shipment.
Manifest and Handover Management: The multi-piece shipments need to be treated as a unit, so if some packets are not scanned and added to the manifest, manifest close is not be allowed. This ensures that all child boxes are accounted for and scanned during the handover process.

At present, the system will be relying on the operator to decide whether shipment being processed is multi-box or not.

There will be the following types of parent & child AWB combinations:

Child AWB is a unique number just like parent AWB.
- Derived: Child AWB will be derived from the parent AWB. If parent AWB is 1234 then child AWBs will be 1234-1 and 1234-2 for two-piece shipment.
- Child AWBs Coming from Logistics aggregator: Child AWB on a box level will be given by Logistics Aggregators like Clickpost.
Child AWB is the same as parent AWB.

Configurations for allowing multiple pack boxes and allowing box labels at the channel level

Internal backend configurations to allow multiple pack boxes and to allow box labels at the channel level are added.

Allow multi-pack box value is applicable only for B2C orders because it will always remain TRUE for B2B orders irrespective of the value set in this flag.
The same values of these properties will flow against orders to OMS and WMS. These values would be set by the Increff team while configuring a channel for a client on the basis of the use case shared by the client.
If Allow box label is not enabled, only one shipping label per shipment will get generated even if there are multiple pack boxes present for the shipment. But, when it’s enabled, labels get generated for each box.
These configurations can be enabled/ disabled for a client and channel pair on raising a request to the Omni Success team.

Below B2C processes/flows will have changes on enabling the B2C Multi Pack Box feature.

There will be no changes in the process/ flow if the configurations are disabled to allow multiple-pack boxes.

Please refer the user manual for more details.