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Flipkart B2C Dropship

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Marketplace

Flipkart

Model Type

B2C Dropship
Seller Fullfillment Non FBF

Geo

South Asia

Applicable
Countries

India

Integration
provided by MP?

Yes

Increff Integrations Status

Live

Integration Type

API

Integration Mechanism (Standard, Omni Magic)

Standard

OMS

Marketplace OMS - Order routing splitting is done by MP

Spl Remarks

Seller Fulfillment (Smart 3.0): Based on the performance of the Seller and respective listings, Flipkart awards F-Assured status to these automatically to the listings, while in Seller Fulfillment model. This model works on the same Seller Fulfillment APIs and is integrated with Assure.Click here for further details. You may need seller panel credentials to access this link.

Guardrails for Special Status

MP Guardrail for Gold Status:
Revenue more than 50 Lakhs or Units more than 6,000
Seller Cancellation - Less than 0.15%
RU >= 20%
RTD Breaches - Less than 1%
Customer Returns - Vertical benchmark
Product Rating - Vertical benchmark
Mp Omni Guardrial for Gold Status:
Seller Cancellations - 1.5%
Dispatch SLA breach - 7%
https://docs.google.com/presentation/d/1IVuRiklQvkP8VC1DWlcCcV7XacKpybD0Z2XkHOE9KlM/edit?usp=sharing

Benefits for Seller

Payment will be 7 days after delivery instead of 15 days.

20% discount on forward shipping fee.

Priority Support (Flipkart CareTouch) for issues raised. Resolution timelines reduced to few hours from standard SLA of 24 to 48 hours.

Higher visibility for Gold Seller's products vs Silver and Bronze.

Account Manager assigned to Gold Tier Sellers.

Gold Tier Sellers can participate in Exclusive Flipkart Events

Seller Rating Rivision Frequency

Every 3 months

Suspension Criteria

i) Seller Cancellations Rate: 0.25%. Failing to maintain the benchmark percentage will result in account suspension for a minimum period of 3 days.

ii) RTD Breach Rate: 0.5%. Failing to maintain the benchmark percentage will result in account suspension for a minimum period of 1 day.

iii) Reattempts Rate: 2%. Failing to maintain the benchmark percentage will result in account suspension for a minimum period of 1 day.

Inventory
Update

Yes

Order
Creation

Yes

Acknowledgment

No

Hold

No

Unhold Order

NO

Customer
Cancellation

Yes

Seller
Cancellation

Yes

Create
Shipment (Pack)

Yes

Fetch
Invoice

Yes

Fetch
Shipping Label

Yes

Create
Manifest

Yes

Fetch Manifest Document

Yes

Handover
Update

No

Return
Order
Creation

Yes

Return
Processed

No

Search
Inventory

No

Update Order Properties

Yes ( Push based only)

Partial Customer Cancellation

Yes

Partial Seller Cancellation

Yes

Expiry Feature
Supported?

No

Client Names
( Many or specific if less)

Many

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