CIMS (Channel Integration Management System)

Owned by Alaf Azam Khan
Last updated: Mar 02, 2023
2 min read

This product is responsible for all the common flows required to enable the Integration ecosystem. 

Key functionalities  

  • Triggering scheduled jobs, for fetching orders, return orders, sending sales posting

  • Saving external identifier to internal Identifiers mappings, 

  • Applying buffer on Inventory 

  • Sending Inventory update to integration/marketplaces

 

We have a separate team that manages all Omni related integrations.

 

A channel is either an ERP or a Marketplace. The CIMS module allows OMS to be integrated with channels. It performs the following key tasks of communication b/w OMS and a channel.

  • Receiving new masters, updates in masters from channel

  • Sending inventory updates to channel (as and when GRN or inventory allocation happens)

  • Receiving new orders and order-updates

  • Creation of invoice, AWB and manifest

  • Receiving return orders

Channel Configuration

One can easily configure a channel for integration using the CIMS UI. The following information needs to be supplied.

  • Channel credentials (this can be obtained from the market places)

  • Mappings

    • warehouse-id to channel warehouse-id mapping

    • product-id to channel product-id mapping

    • channel-id to ERP customer-id mapping (in case of ERP integration)

  • Inventory exposure buffer (say 1 or 2) to expose lesser inventory than available. So if buffer is 1, and available inventory is 3, then only 2 pieces will be sent to the channel. This is useful in peak sales periods, where the chances of excess orders are high.

Logs

The system automatically stores last 10 inventory updates with the channels, so that in case there is any inventory discrepancy, then it be easily diagnosed.

CIMS Screenshot

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