The Multi Pack Boxes Support for B2C Shipment feature from an end-user perspective includes the following key points in more detail:
Efficient Tracking and Management: The system handles both pack box and shipment AWBs, ensuring proper tracking and management of multi-pack box orders. This includes support for child AWBs used by some couriers to track multi-piece shipments, as well as the main AWB for the entire shipment.
Seamless Integration: The feature integrates with RMS and OMS systems, ensuring smooth handling of multi-pack box orders and AWB management.
Invoicing and Shipping Labels: For multi-pack box orders, there will be one invoice for the entire shipment. Shipping labels will have multiple pages for each box, with markings like "1/2" and "2/2" to indicate the box number within the shipment.
Manifest and Handover Management: The multi-piece shipments need to be treated as a unit, so if some packets are not scanned and added to the manifest, manifest close is not be allowed. This ensures that all child boxes are accounted for and scanned during the handover process.
Today system will be relying on operator to decide whether multi-box or not.
There will be following types of parent & child AWB combinations:
Child AWB to be a unique number just like parent AWB.
Derived: Child AWB will be derived from the parent AWB. If parent AWB is 1234 then child AWBs will be 1234-1 and 1234-2 for two piece shipment.
Child AWBs Coming from Logistics aggregator : Child AWB on a box level will be given by Logistics aggregator like Clickpost.
Child AWB is same as parent AWB.
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These configurations can be enabled/ disabled for a client and channel pair on raising a request to the Omni Success team.
Below B2C processes/flows will have changes on enabling the B2C Multi Pack Box feature.
Packing Flow
Capturing B2C DimensionsPackage Details during Packing
Manifest Flow
Handover FlowB2B Order Creation
There will be no changes in the process/ flow if the configurations are disabled to allow multiple-pack boxes.
Packing Flow
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Packing
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Users can pack orders in multiple boxes or a single packet, depending on the order requirements. Users can enable/ disable the toggle Allow Multiple Packboxes configuration in the Piece Packing screen’s Configuration. The toggle is provided for users to generate multiple Pack boxes for an order, allowing for easy management of multi-pack box orders
This allows for better handling of orders with large or bulky items, as well as orders containing items from multiple categories.
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When Allow Multiple Packboxes config is turned OFF in Packing screen Configurations, the user can process the Block Complete B2C orders as usual and there is no change in the packing process.
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process for
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SINGLE_SHIPMENT_PARTIAL orders refer to a specific order fulfillment type in which not all items of a BLOCK_COMPLETE order can be fulfilled. In such cases, the fulfillment type is updated to SINGLE_SHIPMENT_PARTIAL. For these orders, all unscanned items will be automatically canceled in WMS during the Complete Packing process.
When Allow Multiple Packboxes configuration is tuned off at Packing screen configurations, below steps should be followed for orders with type SINGLE_SHIPMENT_PARTIAL.
Scan the Item Codes as usual in Piece Packing screen.
Once all Item Codes which user wants to pack are scanned, please click Partially Pack in Box button. This will allow user to only pack the scanned line items even when the number of line items in order were more than scanned.
User can complete the packing by clicking Complete Packing button.
User can print invoice and shipping label by clicking Print Invoice & Shipping Label button.
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Block Complete Orders when Allow Multiple Packboxes configuration is turned On
Please follow the below steps when the Multiple Packboxes configuration is turned On.
On scanning the first item, the Scan Box pop-up will be displayed. Here, the user can generate and print a Box Id. Box ID should be sticked stuck to Box.
Since it’s the first box of the shipment, the user is still given the choice to pack the order in a single box. User Users can click the button Pack Order in a Single Box to still go ahead with packing without printing a box sticker.
If a box Id was generated in the previous step, the user will scan the required items while physically adding those to the box.
Please click the Close Box button once the required items are added into to it.
After closing the previous box of the same shipment, when a user scans the next item, the Scan Box pop-up will be displayed. Please print the Box Id and scan it. Please stick the Box Id ID sticker to the box.
Please keep on scanning all the items while physically adding those to the box. The count of items SKU-wise in the box is present in on the screen as shown below.
This will also help when the screen got refreshed by the user due to some reason. He can continue packing by physically matching SKU-wise item count for scanned items to the box.
Please close the box once the required items are added to that box. A close box confirmation will pop up, please click Confirm button.
If the package SKU, dimensions, or weight capturing is enabled, te the Capture Package details pop-up will appear. Capture the required details and Submit.
If there are more items present to be added to a new box, Repeat the same steps to keep on adding items to a box, closing the box, and capturing package SKU details(wherever applicable).
Once all the items are added to the box, please click the Complete Packing button. Then, Click on the Close Shipment button. If there are any errorerrors, please resolve them. Refer Error Handling section in this doc for more details.
Post this, please print the Invoice and Shipping label. Multiple Shipping box labels should be sticked stuck on respective boxes.
Please scan all the all the box AWBs to complete the shipment.
Capture B2C Packet Dimensions screen
When more than 1 pack box is present for an AWB, UI to show a warning and ask user to capture dimensions via Box ID
- To discuss on this
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If Allow box label is not enabled at backend, only one shipping label per shipment will get generated even if there are multiple pack boxes present for the shipment. In such case, user will scan the same parent AWB number for all number of boxes present in the shipment. |
Please note that an additional printer is required to print Box ID when Multiple Packboxes are required. Warehouse team can use normal barcode printer with less DPI, as box ID stickers won't be reused after dispatch. But it has to be ensured by warehouse team that they should not use those printers for printing other barcode stickers as it can cause problem if stickers fade out.
Warehouse team should test on 1 printer and accordingly procure for other packing desks.
Packing process for Single Shipment Partial Orders(When Allow Multiple Packboxes config is OFF)
SINGLE_SHIPMENT_PARTIAL orders refer to a specific order fulfillment type in which not all items of a BLOCK_COMPLETE order can be fulfilled. In such cases, the fulfillment type is updated to SINGLE_SHIPMENT_PARTIAL. For these orders, all unscanned items will be automatically canceled in WMS during the Complete Packing process.
When Allow Multiple Packboxes configuration is tuned off at Packing screen configurations, below steps should be followed for orders with type SINGLE_SHIPMENT_PARTIAL.
Scan the Item Codes as usual in the Piece Packing screen.
Once all Item Codes which the user wants to pack are scanned, please click the Partially Pack in Box button. This will allow the user to only pack the scanned line items even when the number of line items in order were more than scanned.
Users can complete the packing by clicking the Complete Packing button.
Users can print invoices and shipping labels by clicking Print Invoice & Shipping Label button.
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Packing process for Single Shipment Partial Orders(When Allow Multiple Packboxes config is ON)
For Single Shipment Partial, if the Allow Multi Packbox is TRUE, then the user can close the box anytime (similar to Block Complete orders). But once the box is closed, even if there are pending line items, the option to Complete shipment will be enabled on the packing screen. Whereas in the block Complete case, only when pending line items are 0, the complete shipment button gets Enabled.
This way, user would be able to pack multiple boxes and fulfilling the shipment partially.
Manifest Flow with Allow Multiple Packboxes Configuration On
Steps to create and close manifest for Multiple Pack Box shipments
A manifest is created in the Manifest screen as usual.
For shipments without multiple boxes, AWB number numbers can be scanned as usual and there is no change in the user interface. The same manifest can have both types of shipments(single packet or multi-box shipment).
For shipments with multiple boxes, when any of the AWB for shipment(either parent AWB or any Child AWB) is scanned, the pop-up as shown below will be displayed. We display the count of scanned Box AWBs for the shipment AWB.
Please note, if the user refreshes the screen while scanning Box Ids against an AWB, the user will have to scan all child AWBs once again for the particular AWB to add shipment to the manifest.
User will have to scan all the box Ids that belong to that specific shipment.
Post that, please click on Add Shipment button to continue scanning other AWBs
Generate Manifest Document
Please find the sample manifest document where multiple boxes for the same shipment are present.
Line items in Manifest Doc are sorted in descending order of box count.
The document also has a total box count at the end.
- Rahul Singh To attach the document.
Please find the Manifest sample document as shown below.
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Handover Flow with Allow Multiple Packboxes Configuration On
Steps to Handover by AWBs for Multiple Pack Box
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Shipments
For shipments without multiple boxes, AWB number numbers can be scanned as usual and there is no change in the user interface.
For shipments with multiple boxes, when any of the AWB for shipment(either parent AWB or any Child AWB) is scanned, the pop-up as shown below will be displayed. We display the count of scanned Box AWBs for the shipment AWB.
Please note, if the user refreshes the screen while scanning Box Ids against an AWB, the user will have to scan all child AWBs once again for the particular AWB to add shipment to the manifest.
User The user will have to scan all the box Ids that belong to that specific shipment. If some packets are not scanned and added to the manifest, manifest close is not be allowed.
Post that, please click on Confirm button to continue scanning other AWBs for handover.
Handover By Manifest
No changes in this flow.
Generate Handover Document
Please find the sample handover document where multiple boxes for the same shipment are present.
OMS to include includes the count of boxes for every AWB in the handover document. Line items in Handover Doc to be are sorted in descending order of box count.
Document should The document will also have the total box count in at the end.
- Rahul Singh Sample handover and manifest doc to be added
Creating Internal Order with Multi-Pack Boxes & labels
Add isMultiPackBoxAllowed & areBoxLabelsAllowed flags while creating internal order
- To discuss on the requirement & use case
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Please find the Handover sample document as shown below.
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Error Handling with Allow Multiple Packboxes Configuration On
The system will display errors in the user interface, guiding users to remove items from the Pack Box if needed. This helps prevent issues such as extra boxes being added after shipment closure or unclosed boxes with items.
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Error scenario where the Pack Box gets closed but adding box to shipment is not
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successful.
After the boxes are added
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to the shipment some qty gets
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canceled in OMS
Error The error will be displayed to remove items from the Pack Box. The user would have physically added the items to the box, hence those items which are cancelled canceled should be removed from the box.
User The user will navigate to the Remove Items from Outward Box screen in WMS
The discrepancy will be displayed here. Currently, the user can refer to the report to know the box where the items of the discrepancy SKUs are present. The cancelled canceled items can be removed from the box by scanning those items.
User can sync the order to ensure that all the discrepancy is corrected.
After the boxes are added to the shipment all the items
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in the box are removed
While closing the shipment if there are any empty CLOSE box boxes associated with it (resulted resulting from removing items from the box), then an error will be displayed.
The empty box IDs will be displayed in the error message and the user is prompted to physically remove them from shipment.
The user has to remove the box from the shipment by clicking the Remove button.
Dimension Capturing misses
In case cases where dimension capturing is mandatory, but for all the closed boxes dimensions are not captured. In such a case, the user has to capture the dimensions for all the close closed boxes (with some items) and then proceed with the close closed shipment.
The Pack Box not closed
User The user has added items to the box , but has not closed the box. This box will not get added to the shipment, hence error will be thrown since the order is BLOCK_COMPLETE. We display the Box ID - Status - Count of Items in on the packing screen. Here the user scan and close the box first.
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After the errors are resolved by the user on taking the required actions, the below message will be displayed.
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