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The courier aggregators currently integrated with RMS that support the below flows:

• Clickpost

• Shiprocket

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Customer Returns : When the customer initiates the return process.

RTO Return

Integration via

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Omni Magic

Option 1

RMS pushes to Client system and Client system pushes to Assure Omni Magic. 

• RMS receives courier return notification from courier partner/aggregator 

• RMS asynchronously pushes this notification to the client’s system.

• Client’s system then pushes this courier return to Assure Omni Magic.

• On RMS’s UI, the client's system’s credentials will be configured.

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• Client’s system is directly integrated with courier partner/aggregator for RTO notifications.

• On receiving the RTO notification from courier partner/aggregator, the client's system then pushes the RTO order to Assure Omni Magic.

Integration via Custom Integration

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• Client’s system is directly integrated with courier partner/aggregator for RTO notifications.

• On receiving the RTO notification from clickpost, the client's system then pushes the RTO order to the custom integration.

Customer Return

Integration via

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Omni Magic

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Option 1

• RMS receives customer return notification from courier partner/aggregator and this is then forwarded to the client’s system.

• Client’s system then pushes this customer return order to Assure Omni Magic.

• On RMS’s UI, the client's system’s credentials will be configured.

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• Return AWB generation is handled by the client's system only. Client’s System is integrated with RMS for return AWB generation.

• Once the AWB is generated, the client's system will push the customer return order to Assure Omni Magic.

Option 3

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• Return AWB generation is handled by the client's system only. Client’s System is integrated with courier partner/aggregator for return AWB generation.

• Once the AWB is generated, the client's system will push the customer return order to Assure Omni Magic.

Integration via Custom Integration

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