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The Increff Handbook is the central repository for how we run the company. As part of our value of being transparent the handbook is open to all Increffibles, and we welcome feedback in the comments for any improvements or suggestions for the template here. |
Workflow Supported
Workflow | Supported | Comments |
|---|---|---|
Order Fetch | Yes | Orders in “Open” state at Shopify side are fetched based on client shop name(UserID) and location Id (channel warehouse id), sent to assure directly but order id is stored in proxy db as well |
Returns Fetch | No | |
Orders Acknowledgement | No | |
Create Shipment | Yes (Clickpost/Shiprocket/Shipway) | Clickpost: Order is pushed into Clickpost against channel order id on assure. An acknowledgement is sent back to shopify Shiprocket: Shiprocket fetches order from shopify on its own. Acknowledgement Not necessary |
Get Shipment | Yes (Clickpost/Shiprocket/Shipway) | Clickpost:Invoice and shipping label details are retrieved from proxy DB and sent to Assure. Shiprocket: Invoice and shipping label details are retrieved from Shiprocket and sent to Assure. |
Manifest | No | |
Return Order Processing | No | |
Handover | Yes (optional) | Archives the order on the panel so that it does not show up in any more searches. Not a necessary step. Can be set as self as well. |
Canceled Orders | Yes | The orders whose all order items are canceled are sent to Assure. |
Credential Refresh | No | |
Seller Cancellation | Yes |
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