Shopify Integration

Order Fetch

Yes

Orders in “Open” state at Shopify side are fetched based on client shop name(UserID) and location Id (channel warehouse id), sent to Increff Omni directly but order id is stored in proxy db as well

Returns Fetch

No

Orders Acknowledgement

No

Create Shipment

Yes (Clickpost/Shiprocket/Shipway)

Clickpost: Order is pushed into Clickpost against channel order id on Increff Omni. An acknowledgement is sent back to shopify

Shiprocket: Shiprocket fetches order from shopify on its own. Acknowledgement Not necessary

Get Shipment

Yes (Clickpost/Shiprocket/Shipway)

Clickpost:Invoice and shipping label details are retrieved from proxy DB and sent to Increff Omni.

Shiprocket: Invoice and shipping label details are retrieved from Shiprocket and sent to Increff Omni.

Manifest

No

Return Order Processing

No

Handover

Yes (optional)

Archives the order on the panel so that it does not show up in any more searches. Not a necessary step. Can be set as self as well.

Canceled Orders

Yes

The orders whose all order items are canceled are sent to Increff Omni.

Credential Refresh

No

Seller Cancellation

Yes