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Forward Order Video Capturing

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Video Capturing during returns

Searching and Downloading the return Video

Technical Specifications

Prerequisites and Configurations

Setting up NAS Hardware

Video Capture Configuration

Configuring the NAS IP information in all desktops

Enable Video Capturing in Return Processing.

File name convention at NAS

Error Handling while Capturing Return Videos

FAQs

Why?

The current development of capturing video footage is for return unboxing, and you needed the policies from marketplaces to develop it for forward packaging. I have attached the SPF policy snaps from marketplaces that have the requirement to share the forward packaging footage for claiming SPF, without this we will not be able to get our claims approved even if we share the return unboxing video.

Amazon, Myntra, Ajio and Nykaa has made it mandatory to capture forward footage.

Capture audit logs at warehouse level for the enable / disable of this configuration.

  • Enable video capture -

    • Action : “enable forward video capturing” OR “enable return video capturing”

    • Description : “Channel : <Channel ID> “

  • Disable video capture -

    • Action : “disable forward video capturing” OR “disable return video capturing”

    • Description : “Channel : <Channel ID> “

Modifications / Enhancements

Return Order Processing Screen

  • While uploading video file in NAS, file name must be in the following format:
    ChannelOrderCode_ReturnAWB_ReturnGateEntryItemID_timestamp

  • When storing file details to WMS/OMS, store video size and duration also

Search Return Order Screen

  • Remove the multi-select option for downloading videos.

  • Add a 'Download Video' button to download captured videos (if available). If no video is available for this return, display a warning message indicating the absence of any videos.

  • Add a ‘Download Images’ button that allows users to download images corresponding to a return order (in zip format).

  • To improve the video downloading process, eliminate the dummy 'iframe' used for downloading and replace it with a new download API that will be developed in the print-app.

  • When creating the video URL for downloading, remove the hardcoded value 'Share' from the path

Video Capturing during Forward Order Processing

File name for forward order videos should follow the following pattern:
ChannelOrderCode_ShipmentID_timestamp
Store videoBlobs in indexedDB accordingly to accommodate file name mentioned above

Piece-Packing Screen

  • Fetch NAS configuration for forward order processing

  • Check for pending blobs in indexedDB

    • if any blob present in new or in_transit status,

      • Login in NAS

        • if error, show prompt to configure print-app and refresh the screen

        • if successful, set isLoggedIn flag to true

      • Fetch pending blobs from indexedDB and send them to NAS

  • As soon as user scans item ID (or Outward Box ID in case of split-piece packing),

    • check for video capture configuration at channel-level

      • if video capture for forward order is false

        • continue with normal packing flow

      • else,

        • if isLoggedIn flag is false, try logging in NAS to verify if print-app is properly configured

          • if error, show prompt to configure print-app and refresh the screen

          • if successful, set isLoggedIn flag to true

        • Follow the steps outlined in the respective cases mentioned below.

image-20240208-082253.png


Case 1: Single Pack Box without split-piece-packing

  • When 'complete packing' is clicked, save the video blob up to that point in indexedDB with new status.

  • As soon as user clicks ‘print invoice & shipping label’, save the video blob up to that point in indexedDB with new status.

    • If 'isSkipAWBScan' is true, stop recording and retrieve the stored videoBlobs (of new & in_transit status) from indexedDB to send to NAS.

    • If 'isSkipAWBScan' is false, stop recording once the user confirms AWB Scan. Save the video blob up to that point in indexedDB and then retrieve the stored videoBlobs (of new & in_transit status) from indexedDB to send to NAS.

Case 2: Single Pack Box with split-piece-packing

Scan Item(s) tab

  • When ‘create shipment’ is clicked, stop recording. Save the video blob up to that point in indexedDB and then retrieve the stored videoBlobs (of new & in_transit status) from indexedDB to send to NAS.

Scan Outward Box

  • Follow the steps mentioned in Case 1.

Case 3: Multi Pack Box without split-piece-packing

  • When the user clicks on 'close box', stop the recording. Save the video blob up to that point in indexedDB and then retrieve the stored videoBlobs (of new & in_transit status) from indexedDB to send to NAS.

  • If the UI is not getting reset (e.g., in cases of 'single_shipment_partial' or 'all items scanned'), automatically start video capturing again, and then follow the steps as mentioned in Case 1.

Case 4: Multi Pack Box with split-piece-packing

Scan Item(s) tab

  • Follow step 1 mentioned in Case 3.

Scan Outward Box

  • Follow the steps mentioned in Case 1.

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