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Return Order Processing without Forward Orders in Increff WMS

Return Order Processing without Forward Orders in Increff WMS

Owned by Raghav Mehta
Nov 05, 2024
2 min read

Overview

The latest update in Increff WMS allows users to process return orders independently, even when no forward orders have been shipped through Increff WMS. This feature aims to offer greater flexibility and ease for brands managing multiple fulfillment systems.

Why We Built This Feature?

This enhancement addresses the needs of brands seeking seamless integration with Increff WMS, especially during transitions from other OMS or WMS systems. It empowers businesses to manage return orders efficiently without being tied to previous forward shipment data within Increff WMS, effectively facilitating faster operational adaptations and streamlined supply chain processes.

Business Impact

  1. Accelerated Migration: Brands switching from other systems can expedite their go-live process by handling return orders directly in Increff WMS without importing historical forward shipment records.

  2. Optimized Centralized Returns: For brands operating different fulfillment systems in stores or darkstores, this feature enables centralized return processing at a main hub or warehouse, ensuring a more streamlined and optimized supply chain management.

Implementation Details

Configuration

A configurable option exists at the marketplace channel level.

  • Config ON: Accepts return orders even without Increff WMS-processed forward orders.

  • Config OFF: Follows existing procedures requiring an Increff WMS-processed forward order.

Return Order Creation

  • Orders can be created via standard APIs or CIMS UI uploads.

  • The system utilises channelOrderID for search and identification, facilitating returns even without prior forward orders in Increff WMS.

Notifications to External Systems

For returns lacking corresponding forward orders from Increff WMS, return notifications are sent to POS systems but not ERP systems, ensuring focused communication through standard APIs.

Note: Only returns created via API integration or CIMS UI uploads will be processable.

UI Changes/Enhancements

  • Return Gate Entry Search Screen: No changes.

  • Map AWB to Return Gate Entry: No changes in the view.

  • Search Return Order (With Expectation):

    • Added Channel Order ID in search parameters.

    • Possible absence of forward order details.

  • Return Order Processing Screen:

    • Workflow remains unchanged.

    • Display may omit pending forward order line items.

    • Shows channel specifics and order ID based on return expectation details.

    • For perishable SKUs, available batches in WMS are shown for selection.

This feature enhances the flexibility and efficiency of processing return orders, supporting varied operational models and simplifying inventory management for businesses leveraging Increff WMS.