Seamless Integration

Increff SMS’s robust integration capabilities empower brands to maximize sales by seamlessly connecting in-store inventory with e-commerce sales channels, including marketplaces and webshops.

By leveraging this integration, brands can dynamically expose their store stock for online orders, ensuring customers have access to the full inventory across all channels.

• Maximized Sales Opportunities: Sell in-store inventory online across multiple channels through integrations with marketplaces and webshops.

• Comprehensive System Connectivity: Integrate with POS system, and ERP for sales data, inventory sync, etc.

• Enhanced Last-Mile Delivery: Enable last-mile delivery using Increff integration with Logistic Aggregators.

Intelligent OMS

Increff Order Management System (OMS) in Increff SMS enhances order and inventory management for brands across e-commerce channels.

It ensures real-time inventory updates, accurate order synchronization, and streamlined listing management, making online selling efficient and responsive.

• Real-Time Inventory Sync: Immediate updates on inventory and orders to maintain accuracy.

• Streamlined Management: Centralized control over orders and inventory across channels.

• Single View of Inventory: It provides a consolidated view of inventory across all sales channels, including marketplaces, brand websites, and physical stores.

• Zero Buffer Stock: Allows sellers to keep zero buffer stock and make the last piece of inventory available across all sales channels, maximizing sales opportunities.

UI designed for stores

Increff SMS UI is a mobile-first web application tailored for streamlined, efficient in-store operations.

Its intuitive design minimizes processing errors, ensuring smooth order fulfillment and an optimized user experience for store associates.

• Mobile-First Design: Accessible and convenient for store staff on mobile devices.

• Efficient Operations: Simplifies tasks, reduces errors, and improves fulfillment speed.

Inventory Upload from UI

The Upload Inventory feature in Increff SMS enables users to upload store-specific inventory through an intuitive interface manually.

Supporting both absolute and delta inventory uploads, the system provides real-time progress tracking and detailed feedback on successful and failed SKU uploads.

• Manual Upload Options: Allows absolute and delta inventory uploads directly from the UI.

• Progress Tracking: Displays intuitive progress as inventory uploads in batches.

• Detailed Feedback: Provides a clear list of successful and failed SKUs post-upload.

Configurable Store Operations Workflow

Increff SMS empowers store managers to tailor the order fulfillment process to their specific needs, optimizing both scale and staff productivity.

With Increff SMS, store managers are equipped with the tools to design a workflow that best fits their operational requirements, driving efficiency and effectiveness across store operations.

Order Acceptance/Rejection: Store managers can choose to accept or reject orders at the start, adding flexibility.

Picking: Operators can choose to make picking a mandatory step.

Group Picking with Picklist: Store Managers can enable group order picking via a consolidated picklist for efficiency.

Barcode Scanning in Picking: Barcode scanning can be mandated during picking to ensure accuracy.

Hold Packing for POS Confirmation: Managers can delay packing for orders awaiting POS confirmation, adding verification.

Single screen for processing forward orders

It provides a consolidated view of all e-commerce orders to be fulfilled from the store, organized by status. Store users can efficiently manage orders by status or complete each order's full fulfillment journey in a guided workflow, helping ensure timely and accurate order processing.

• Holistic Order View: All store orders and their statuses are displayed on one screen.

• Status-Based Processing: Allows focused action on specific order statuses.

• Efficient Fulfillment Workflow: Guides users through each step from acceptance to packing, supporting timely fulfillment.

Splitting and Routing

It facilitates dividing an outgoing order into sub-orders across warehouses or stores and routing them to specific locations based on priority and inventory availability.

This feature utilizes two key algorithms—Minimize-Distance and Minimize-Shipments—with Clusters and Area-Cluster Mappings, directing order allocation based on cluster-pincode and location priorities.

• Minimized Delivery Distance: Orders are split across fulfillment locations to ensure that the delivery distance is minimized, leading to faster delivery times.

• Reduced Number of Shipments: Orders are split in a way that minimizes the number of shipments, reducing shipping costs and improving efficiency.

• Optimized Inventory Utilization: By splitting orders based on inventory availability across multiple locations and routing orders based on the cluster-pincode and location priority set.

Store Scheduling

The Optimized Store Schedule feature in Increff SMS enables stores to customize their operating hours for accepting and processing online orders.

This flexibility allows stores to align order fulfillment with staff availability and peak customer demand, ensuring seamless service delivery.

• Flexible Scheduling: Allows stores to set specific operating hours by day and date, optimizing alignment with staffing and demand.

• Adhoc Scheduling: Allows for immediate adjustments and quick responses to unexpected changes or urgent needs.

• Efficient Operations: Enhances service quality by enabling stores to fulfill online orders reliably within committed timelines.

Maximum Acceptance Time

It enhances order processing efficiency by setting a time limit for stores to accept, reject, or pack an order. If no action is taken within this limit, the system can be configured to automatically reroute the order to another eligible store, ensuring SLA compliance and optimal inventory use.

• Timely Order Processing:
  Encourages prompt handling of omnichannel orders, automatically rerouting them if not accepted within the set time, and balancing online and offline engagements.

• Enhanced SLA Compliance:
  Maintains SLAs by reallocating orders quickly to other stores when action isn’t taken, reducing SLA breaches and boosting customer satisfaction.

• Improved Order Management:
  Allows store managers to set MAT and warning times, offering better control and the option to disable auto-hopping to retain orders longer if needed.

Order Acceptance and Rejection

Store Managers can accept or reject orders within the designated Maximum Acceptance Time, providing control over order processing based on current store conditions and capabilities.

• Granular Control: Decisions can be made at the order line item level, offering detailed management over which items are processed and which are not, ensuring precision in handling orders

• Fulfillment Optimization: Allows order or item rejection based on store conditions like limited staff or high offline sales, ensuring efficient and effective fulfillment.

• Order Hopping: Rejected orders are hopped to other fulfillment locations based on inventory availability and the priority of fulfillment location set.

Order Hopping

Increff OMS is utilized for routing and splitting, any rejected items are intelligently redirected or "hopped" to other fulfillment locations. This feature ensures that operational challenges like manpower shortages or low inventory do not hinder order fulfillment.

Order hopping occurs in the following situations:

• The Maximum Acceptance Time (MAT) is beached for an order.

• An order is rejected by a store.

• Ensuring Continuity: Automatically reassigns orders to another fulfillment location where inventory is available upon rejection to avoid fulfillment delays.

• Enhanced Control: Stores can disable auto-hopping at the channel level to retain orders at specific locations.

• Optimized Order Management: Keeps orders in the process if inventory is unavailable elsewhere.

• Improved Efficiency: Reduces unfulfillable orders, minimizing potential business losses.

Endless Aisle

The Endless Aisle feature allows in-store managers/shoppers to virtually browse and order a wide range of products, including those out of stock or not normally sold in-store.

• Enhanced Customer Satisfaction and Loyalty: Improves the shopping experience by offering access to a broader catalog, fostering customer loyalty.

• Optimized Inventory Management: Tracks demand for out-of-stock items, helping with inventory planning.

• Upselling and Cross-Selling Opportunities: Supports higher sales through an expanded catalog.

• Seamless Omnichannel Experience: Orders can be placed for in-store and online items at the same time.

Digital Picking

It modernizes in-store fulfillment with a fully paperless, mobile-enabled system that enhances accuracy and efficiency.

The system streamlines the picking process through a dynamic mobile interface, flexible handling options, and customizable filters, all designed to optimize operations and improve service quality.

• Informative Interface: Displays detailed SKU-wise information, including images, for easy item identification.

• Flexible Handling: Provides options to pick or reject items, with reasons documented for rejections.

• Individual & Group Picking: Supports picking for single or grouped orders, increasing workflow flexibility.

• Customizable Picklist Filters: Enables tailored picklists to align with specific picking strategies.

• Configurable: Enable scan-based picking or click-and-pick.

• Enhanced Productivity & Accuracy: Reduces errors and speeds up the picking process, boosting service quality and customer satisfaction.

Efficient Packing

It enhances accuracy and speed in order fulfillment through an intuitive SKU-based system that supports versatile packing methods and minimizes errors.

This system streamlines packing with guided steps, real-time document handling, and comprehensive verification, ensuring each order is packed accurately and efficiently.

• Versatile Packing Options: Offers flexible packing methods using Picklist ID, Order ID, or Channel Order ID, allowing for streamlined and adaptable packing processes.

• Guided, Error-Free Packing: Provides step-by-step guidance with item details and images, reducing errors and ensuring accurate packing.

• Efficient Document Handling: Enables real-time fetching and single-click printing of invoices and shipping labels, significantly speeding up the dispatch process.

Returns Management

It simplifies the reception and processing of online return orders directly at store locations.

Through a streamlined interface, store users can efficiently identify, assess, and manage return orders.

• Comprehensive Return Order Visibility: Provides complete information on all return orders, including product images, descriptions, and return reasons, enhancing clarity in returns processing.

• Efficient Quality Control Actions: Allows users to mark items as QC pass, QC fail, or missing, with options for detailed reasoning, image capture, and video capturing for items that fail QC, improving documentation and issue resolution.

Return processing from any fulfillment location

Returns for forward orders shipped from one fulfillment location (stores/warehouses) can be processed at any other fulfillment location.

• Flexible Return Processing: Enables returns to be managed at a Central Return Fulfillment Center, enhancing ease and efficiency.

• Reduced Logistics Costs: Lowers return shipment expenses for customers by centralizing processing.

• Efficient Return Shipment Planning: Facilitates effective management of returns from various marketplaces.

Video Capturing

It enables automatic video recording during the processing of forward and return orders, enhancing transparency and trust. Videos are securely stored on a NAS device and can be retrieved or downloaded when needed.

This functionality supports order accuracy, providing clear evidence for return claims and boosting customer confidence in dispatched items.

• Automatic Video Recording: Captures order processing videos for both returns and forward orders, ensuring seamless, hands-free recording.

• Secure Storage and Easy Retrieval: Stores videos securely on a NAS device with options for easy retrieval and download.

• Enhanced Order Verification: Provides visual proof for return claims and dispatch authenticity, improving trust and transparency with customers.

Mobile enabled Self Checkout Without RFID

Customers can scan, bag, and pay on their mobile devices—no lines, no waiting, even without relying on store sales associates.

Ensure a quick, secure exit with InSC’s Outward Check—just one QR scan to validate the entire purchase on his mobile device.

• Faster Checkouts: Eliminate long queues at billing, enhancing customer satisfaction.

• Integrated Payments: Seamless checkouts with integrated payment gateway that enable quick and hassle-free checkouts.

• Purchase Security: Outward verification for secure customer purchases, adding an extra layer of trust and reducing the risk of loss.

Endless Aisle

Empower customers to explore all available colors and sizes, including items out of stock in your store but available at nearby stores, without relying on store associates.

• Boosted Satisfaction & Loyalty: Enhances shopping experience with a broader catalog, building customer loyalty.

• Better Inventory Management: Tracks demand for out-of-stock items to aid inventory planning.

• Increased Sales: Enables upselling and cross-selling through an expanded catalog.

• Omnichannel Convenience: Allows simultaneous ordering of in-store and online items.