Occasionally, extra pack boxes slip into shipments after RMS invoice generation and ERP data transmission. This happens when RMS invoices are generated successfully, but an Omni transaction fails & leaves the shipment OPEN instead of INVOICED.
The challenge arises during user attempts to invoice these shipments using Bulk Invoicing, with RMS demanding the removal of boxes containing untaxed SKUs.
Our new feature allows for easy removal of these extra-pack boxes from OPEN shipments.
Please follow the below steps to remove pack boxes from an OPEN shipment.
In WMS, Go to Remove Pack Box from Shipment screen.
Scan the Shipment ID.
Shipment status is displayed with the number of pack boxes added to the shipment. Please scan the pack box ID to be removed.
A confirmation message will be shown to Remove the pack box from shipment.
Click the Confirm button.
A success message will be shown.
