Overview
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It is common for courier activities
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to result in changes to the return packet AWB or transporter
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, such as a pickup reattempt via a different courier partner.
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To address this scenario in the Omni system
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, an update option
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has been provided.
The update option can be accessed through the CIMS UI, which allows the AWB and transporter to be updated as needed.
Workflow
A new UI screen has been added in the CIMS module named Return Order Update.
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Integration APIs
A new API is introduced to update the status, tracking code, transporter and expected date of return order. Please refer to Update Returns API (Beta) (New API) for more details.