We are excited to introduce a new feature that enhances the New feature improves visibility of previously returned items in various WMS screens. This feature aims to reduce the number of items getting returned , aiming to reduce returns by providing detailed information about returned items at critical stages of the packing and quality control (QC) processQC stages. Enabled by Increff's focus on serialization.
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Objective
The primary goal of this feature is to decrease the rate of Goal: Reduce item returns by highlighting items that have been previously returned . By doing so, operators can perform items for more thorough QC checks, preventing items with a higher chance of being returned from being shipped again. And re-shipment of likely return items, and facilitating easy identification during return order processing, such items can be identified easily and thorough QC can be done.
How It Works
This feature will display information about items that have been shipped in forward orders and subsequently returned. Specifically, it will showcase the count of returns for each item and provide detailed reasons for these returns as specified by customers or marketplaces. This information will be available on three key screens within the WMS: Packing, Return Processing, and Recycle Desk.
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