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We are excited to introduce a new feature that enhances the New feature improves visibility of previously returned items in various WMS screens. This feature aims to reduce the number of items getting returned , aiming to reduce returns by providing detailed information about returned items at critical stages of the packing and quality control (QC) process.

Objective

The primary goal of this feature is to decrease the rate of QC stages. Enabled by Increff's focus on serialization.

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Objective

Goal: Reduce item returns by highlighting items that have been previously returned . By doing so, operators can perform items for more thorough QC checks, preventing items with a higher chance of being returned from being shipped again. And re-shipment of likely return items, and facilitating easy identification during return order processing, such items can be identified easily and thorough QC can be done.

How It Works

This feature will display information about items that have been shipped in forward orders and subsequently returned. Specifically, it will showcase the count of returns for each item and provide detailed reasons for these returns as specified by customers or marketplaces. This information will be available on three key screens within the WMS: Packing, Return Processing, and Recycle Desk.

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1. Packing Screen: The system indicates whether the item being packed has been previously returned with reasons.

   • Benefit: Operators can prioritize QC and necessary processes Eg, ironing to ensure the quality of the item before shipping or decide to mark the item as QC fail.
     

     

2. Return Processing Screen: Visibility of previously returned items and reasons for return has been provided.

   • Benefit: This ensures proactive identification of potential issues, preventing defective items from being mistakenly marked as QC Pass and re-entering the inventory.
     

     

3. Recycle Desk Screen: Similar visibility as the Return Processing screen, aiding in the identification and handling of frequently returned items.

   • Benefit: Helps in managing inventory by preventing defective items from being re-circulated to customers when any items are lying on the ground after order cancellation or any suspicious items present in the warehouse.
     

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