Video Capturing during returns
Searching and Downloading the return Video
Technical Specifications
Prerequisites and ConfigurationsWe are delighted to announce a groundbreaking enhancement to our WMS – the introduction of forward video-capturing capabilities. This update is a revolution in how we manage and process forward packaging, driven by the evolving needs of the market and the stringent requirements from leading marketplaces like Amazon, Myntra, Ajio, and Nykaa.
Why This Update Matters?
The e-commerce landscape demands transparency and accountability in the steps of the order fulfillment process. Recent policy updates from major marketplaces starts requiring the submission of forward packaging footage for SPF claims. This policy ensures that all stakeholders can confidently verify the integrity of the packaging process, making forward video capturing an indispensable tool for our operations.
This update is a testament to our commitment to innovation, operational excellence, and compliance. By introducing forward video capturing into our WMS, we're not just meeting marketplace requirements; we're setting a new standard for transparency and efficiency in warehouse management. Welcome to the future of WMS, where every package is packed with confidence.
Highlights
Enhanced Video Capturing for Forward Order Processing: Capture every moment with our new forward video capturing feature, ensuring compliance with marketplace SPF policies. Audit logs are now maintained at the warehouse level for enabling/disabling this configuration, ensuring full transparency and control.
Streamlined Media Management: We've refined the video file naming conventions and storage processes for both return and forward order processing, incorporating video size and duration for comprehensive tracking. The forward order videos are now meticulously named and stored, facilitating easier retrieval and management.
Improved Video and Image Retrieval: The process of downloading videos and images has been significantly improved. We've removed the multi-select option for a more focused approach and introduced dedicated 'Download Video' and 'Download Images' buttons, making it simpler and more efficient to access the media you need.
Optimized Packing Process with Video Support: The Piece-Packing Screen has been updated to support the new video capture feature, intelligently managing the recording process based on the packing scenario and ensuring that video capture aligns perfectly with operational workflows.
Prerequisites and Configurations
NAS devices should be installed in the warehouse’s local network.
Setting up NAS Hardware
Video Capture Configuration
Configuring the NAS IP information in all desktops
Enable Video Capturing in Return Processing.
File name convention at NAS
Error Handling while Capturing Return Videos
FAQs
Why?
The current development of capturing video footage is for return unboxing, and you needed the policies from marketplaces to develop it for forward packaging. I have attached the SPF policy snaps from marketplaces that have the requirement to share the forward packaging footage for claiming SPF, without this we will not be able to get our claims approved even if we share the return unboxing video.
Amazon, Myntra, Ajio and Nykaa has made it mandatory to capture forward footage. (Video Capturing during Returns) - NAS Hardware Requirement, NAS Initial Setup & latest Print App version Installation
Forward Video Capturing Configuration
Video Capturing Configuration in WMS
Operational Scenarios Addressed
We've tailored the video-capturing process to accommodate various packing situations, from single pack boxes without split-piece-packing to multi-pack boxes with split-piece-packing. Each scenario is designed to ensure that video capturing is seamlessly integrated into the packing process, enhancing compliance without compromising efficiency.
How to Access the Videos?
View & Retry Pending/ Failed Video Uploads to NAS in WMS
File name convention at NAS
File name for forward order videos will have the following pattern:
ChannelOrderCode_ShipmentID_timestamp
Capture audit logs at warehouse level for the enable / disable of this configuration.
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Modifications / Enhancements
Return Order Processing Screen
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When storing file details to WMS/OMS, store video size and duration also
Search Return Order Screen
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Video Capturing during Forward Order Processing
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Store videoBlobs in indexedDB accordingly to accommodate file name mentioned above
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