Why?

Marketplaces are tightening the rules for SP claims. Many major marketplaces have started asking for video proof of return processing and for forward order processing. Where they expect that the identifiers like AWB number or order id or Invoice or shipping label will be clearly visible in the video.

Increff WMS works on serialization and thus we can identify which order is getting packed or with return is getting processed, Increff wms already had the capability to capture upto 10 images for return processing, capturing the whole processing video comes as a natural enhancement to Increff WMS functionalities.

Key innovation is using a NAS devices to store these videos, as warehouse internet bandwidth are limited. Using a NAS device, removes the limitation of internetbandwisdt in video capturing, also gives seller the full control on how long they want to keep the captured videos.

Training Video on Video Capturing during Returns

Video Capturing during returns

Below are the steps for Video Capturing during returns.

1. Go to the Return Order Processing screen in WMS.
   

   

2. You will get the Search by Mapped Packet AWB option
   

   

3. The system will start capturing the video as soon as the user scans the AWB in return processing.

4. As soon as the recording starts, a video preview will appear on the screen with three possible resolutions: Mini player, Theatre mode, and Full-screen mode. One can toggle b/w these modes by hovering over the preview element.
   The below image shows the Mini player mode. This mode is floatable and can be dragged to other parts of the screen.
   

   

5. Below is the full-screen mode.
   

   

6. Below is the preview for theatre mode.
   

   

7. If the user marks any item missing or on bin scan of any QC fail item, the video blob till that point will get saved into browser storage(indexedDB).

8. As soon as the processing of all line items gets completed, or the user marks the return as complete the video capturing will stop and the video will be saved.

Searching and Downloading the return Video

Below are the steps for searching and downloading the captured video for returns.

1. Go to WMS-> Search Return Orders screen

   

2. Search the return order using any search filter. Eg, Channel Return Order Id, Channel, Forward Order Id, From Date/ To Date, etc.

   

3. Select the checkbox shown below to download the return videos.

   

4. Click on the Download Return videos button to download the videos.

Technical Specifications

Prerequisites and Configurations

NAS devices should be installed in warehouse local network.

Setting up NAS Hardware

(Video Capturing during Returns) - NAS Hardware Requirement, NAS Initial Setup & latest Print App version Installation

Video Capture Configuration

This configuration has two part.

1. NAS IP information

2. Toggle/Switch for enabling video capturing during return processing.

Configuring the NAS IP information in all desktops

NAS configuration is warehouse-specific.

Only users with wms.admin role have access to this screen. Hence, the required user access should be given to authorized users.

1. Go to WMS.

2. Go to the Video Capture Configuration screen present in the Configuration Section.

   

3. Enter the NAS IP Address, Username, and Password. You can assign a Base folder name. Eg, “NAS”. A folder with the same name in the ‘Share' folder in NAS will be created(if the folder with that name doesn’t exist already).

   

4. Save the configurations. A success message would show once the configurations are saved successfully.

5. The connection setup can be tested by clicking the button Test Connection Setup. A test video will be captured and saved in the NAS storage by the system and a test successful pop-up message will be shown.

   

Enable Video Capturing in Return Processing.

Please follow the below steps to enable the return video capturing.

1. Go to WMS-> Video Capture Configuration screen.

2. Turn on the toggle for Return Video Capturing.

3. A confirmation message will appear to Enable Video Capturing. Confirm as Yes.

4. Return Video Capturing toggle will successfully get turned on.

File name convention at NAS

• file_name : {return-gateEntry-ItemId}_{uuid}  / {shipment_id}_{uuid}

• folder_name : {date} [local system time]

• path :  baseFolderName/ {flow} / {date} / {file_name}.mp4

Error Handling while Capturing Return Videos

• If any unexpected interruption happens during the video capture process, the user will receive a notification or prompt informing them about the issue.

• As soon as any bin is scanned for a QC fail item, the user interface will save the video up to that point.

• If the user is inactive or doesn't interact with the video-capturing process for about 10 minutes, the recording will automatically pause. At that point, a prompt or notification will appear on the screen, asking the user to confirm whether they want to resume the video capturing.

• When a video is being uploaded to the NAS, a notification or alert will be visible on the screen. This alert serves as a reminder to the user not to navigate away from the current screen or perform actions that could interfere with the uploading process. It ensures that the user is aware of the ongoing upload and takes precautions not to disrupt it.

• If the user accidentally triggers the reload function while the video capture is in progress, a confirmation prompt will be displayed. This prompt will likely ask for confirmation from the user, giving them the opportunity to cancel the reload action.

FAQs

• What camera configuration and brands are recommended for capturing images/videos

  • A recommended camera for return video capturing is the Logitech C615 Portable HD Web Camera. This camera has been used in warehouse settings and has provided good results. The POC was successfully done with below camera configurations.

• Whether Increff is capturing the images/videos for forward and reverse movement of inventory? If so, for how long is it stored in system and what are the standard configs ?

  • We are currently capturing both images and videos for returns. For Forward video capturing, it’s in our roadmap. The videos will be getting stored in the NAS device(Network Attached Storage) in a structured way. The system allows users to download the captured video against an order from the WMS UI.

  • Video capturing configuration can be enabled/disabled for a channel at the fulfillment location level. Synology NAS device is used for the storage.

  • We don’t have any time constant for storing the videos as such.

  • Images are not stored at NAS, images are stored on Google cloud which can be accessed through links present in Omni Reporting.
    Standard Configs:
    Video Format: Webm

    Codec: vp9

    Frame Rate: 30fps

    Audio: No Audio

• Just by clicking/typing the order number, will it be possible to retrieve the sku code, order details and the images/videos both forward and reverse for SPF claims.

  • The system allows users to download the captured video against an order from the WMS UI. We allow Searching the return order using any search filter. Eg, Channel Return Order Id, Channel, Forward Order Id, From Date/ To Date, etc.
    Refer this for more details

• Will the images/video have timestamp, order number, SKU code details?

  • File name convention for videos saved at NAS are as follows:

    • file_name : {return-gateEntry-ItemId}_{uuid}  / {shipment_id}_{uuid}

    • folder_name : {date} [local system time]

    • path :  baseFolderName/ {flow} / {date} / {file_name}.mp4