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• Notifications for Return Shipments will be sent by Logistic Aggregators to RMS system case the Notifications are enabled and Webhook details are configured on Logistic Aggregator System UI.

• These notifications once received can be forwarded to any External systems by Increff Standard APIs based on the Webhook Endpoint URL configured in RMS User Interface.

• Notifications for Return Orders can be of Statuses: RTO, RETURN_PICKED_UP etc.

Return/Exchange Workflow

Using Clickpost Integration

1. For any Return order which has created for which an Exchange order is asked by the end customer , Clickpost will create a Forward order as Replacement type using Shopify custom tags say Custom tag 1 and keep it on hold using Shopify Custom tag 2.

2. As soon as the Return order QC has completed in Increff WMS, Increff system will pass the QC information to Clickpost system using Increff RMS Standard APIs and based on QC status Clickpost will update the order data on Shopify webshop.

   1. For QC Status=Pass, Clickpost will update the order with Custom tag 2 to unhold the order.

   2. For QC Status=Fail, Clickpost will update the order to cancel those order line items or the whole order.

3. Increff Shopify integration layer will receive the updated order details in Update Order Webhook and will update the same in Increff OMS.

Using Shiprocket<>Returns Prime App Integration

1. The end customer places a return order on http://brand.com website built on top of Shopify.

2. The Returns Prime app captures this return order, generates the Return AWB via Shiprocket and makes the Create Return Order API call to Increff RMS system.

3. Increff RMS system will push the Return Order to Shopify Integration (same api and payload as for tracking updates from Clickpost/Shiprocket) and Shopify Integration will push the return expectation to Increff OMS system. The return expectation is now created in OMS.

4. Once the physical return shipment reaches the warehouse, QC checks happen in the return processing screen in Increff WMS.

5. Increff RMS sends the return processing updates to Returns Prime system through Returns Processing Update API.

6. Since the QC Status and QC Reason details have been passed to Returns Prime, refund processes can be initiated on Returns Prime.