Overview

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• It is common for courier activities

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• to result in changes to the return packet AWB or transporter

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• , such as a pickup reattempt via a different courier partner.

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• To address this scenario in the Omni system

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• , an update option

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• has been provided.

• The update option can be accessed through the CIMS UI, which allows the AWB and transporter to be updated as needed.

Workflow

A new UI screen has been added in the CIMS module named Return Order Update.

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