Assure Increff has a 24×7 dedicated team to provide you with support and help you with trouble shootingtroubleshooting. Clients can find answers to common issues (and raise support tickets) via our Support Portal.
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Check the company wide SLA here
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Increff Omni Specific Marketplace Fulfilment SLAs
Marketplace/Channel Fulfilment SLAs are limited by marketplaces and 3PL, due to following reasons:
Marketplaces keep making frequent deployments at their end, and occasional API changes.
Marketplaces do not give the Service Provider any SLA metrics w.r.t to their system uptimes, or update of inventory values sent by Assure Increff OMS to marketplaces.
3PL may develop a shortage of manpower, infrastructure or limitation by local laws or environment
Assure Increff Omni will provide 99.5% digital inventory allocation and 99.5% order fulfillment (on a monthly basis) provided there are no technical/operational issues at the end of:
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