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Many times due to courier activities, the return packet AWB or transporter changes. Eg, For example a pickup reattempt via a different courier partner.
This scenario has been handled in the Omni system by providing an update option .
Scope Of Work
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by adding an option in CIMS UI to update the AWB and transporter.
Workflow
A new UI screen has been added in the CIMS module named Return Order Update.
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Choose the client name, channel name, and fulfillment fulfilment location from the respective dropdownsdrop downs. These details should be chosen such that the return order to be updated belong to that client, channel, and fulfillment fulfilment location.
Download the template. This screen takes a CSV file as input with the following fields.
returnOrderId
transporter
trackingId
Upload the CSV with the values as suggested below. Click on Submit button. Total return orders and Successful update count is shown in UI.
In case of failure, a CSV would be available to download with each row and error message.
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The return order with the Return Order Id present in CSV should exist in system against the selected client, channel and fulfillment fulfilment location.
The return order for which AWB/ transporter is getting updated should be a Non - CANCELLED status return order.
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