Overview

Many times due to courier activities, the return packet AWB or transporter changes. Eg, a pickup reattempt via a different courier partner.
This scenario has been handled in the Omni system by providing an update option.

Scope Of Work

1. Adding an option in CIMS UI to update the AWB and transporter.

Workflow

A new UI screen has been added in the CIMS module named Return Order Update.

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Below steps can be followed to update the return AWB/ Transporter. The user will take a dump of return expectations from the marketplace, do a lookup from reporting, and then upload a CSV to update the return AWB/ Transporters.

1. Choose the client name, channel name, and fulfillment location from the respective dropdowns. These details should be chosen such that the return order to be updated belong to that client, channel, and fulfillment location.
   

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2. Download the template. This screen takes a CSV file as input with the following fields.

   1. returnOrderId

   2. transporter

   3. trackingId

3. Upload the CSV with the values as suggested below. Click on Submit button. For each row, UI shows the status of success or failure for the update of AWB/ transporter.