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  1. REQUESTED - The location has been requested to fulfill the sub-order.

  2. ACCEPTED - The location has ACCEPTED to fulfill the entire sub-order. In the case of WMS, an order moves to this status on ORDER_ACK.

  3. REJECTED - The location has REJECTED to fulfill the entire order

  4. PARTIALLY_ACCEPTED - The location has accepted to fulfill one or more qty but not all the qty of the SKU line item of sub-order.

  5. AUTO_REJECTED -  The store did not accept to fulfill the sub-order within the MAT time and sub-order got auto-hopped by OMS.

(Screenshot In Outward Orders section, there is a new status SPLIT_THRESHOLD_BREACHED added. If an Outward order is retried 20 times to be hopped to various fulfillment locations but all locations are disabled with Splitting Allowed in CIMS then the status of Outward Order will be marked as SPLIT_THRESHOLD_BREACHED.

(Screenshots Required)

Info

  1. For Sub Orders being fulfilled from  WMS, 

    1. Sub Order Acceptance will be AUTO. This means WMS need not give the explicit acceptance for a Sub Order to OMS. 

    2. WMS ORDER_ACK will be treated as an Acceptance by itself in OMS. On ORDER_ACK the Sub Order Accept Status will move to ACCEPTED.

  2. For Sub Orders being fulfilled from SFS, 

    1. Sub Order Acceptance will be MANUAL. This means SFS need to give explicit acceptance/rejection for the Sub Order to OMS within the expected MAT. 

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  • INCREFF OMS doesn’t need to communicate the acceptance and rejection to the Order source.

  • If Accept Status is PARTIALLY_REJECTED/ REJECTED:

    • If Sub Order Fulfillment Type is BLOCK_COMPLETE, the Sub Order moves to the UNFULFILLABLE state on rejection.

    • The Sub Order will be tried to hop to some other fulfilment location.

    • The qty’s remaining that INCREFF OMS is not able to hop at the end still is associated with the original Sub Order and Sub Order remains in UNFULFILLABLE status.

  • If Sub Order Fulfillment Type is SINGLE_SHIPMENT_PARTIAL, the Sub Order will be allowed to process and whatever is not fulfilled from location gets Seller cancelled automatically as per the usual workflow.

  • Auto Seller cancellation does not happen in this case and in the case of Unfulfillable quantity of order line item even after hopping, the quantity can be seller cancelled from OMS UI if required manually.

Info

In OMS Search Orders Screen,

  • User can view the Hopped Qty in SKU line item details for any order.

  • User can also view the Accept and Reject Qty in Fulfillment Items details for any order.

Order Acceptance/Rejection when Channel does the Splitting / Routing

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  • Operator Checks if inventory is available or not and accepts or rejects the order before picking.

  • During Picking process

Process steps and screenshots required

  • During Packing process

Process steps and screenshots required

Acceptance and Rejection Flow before Picking

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During Picking process of Accepted Orders, store can reject the order if store doesn't want to do fulfill the order and the order status will be marked as REJECTED.

 Steps and (Screenshots required)

Acceptance and Rejection Flow during Packing

 Steps and Screenshots requiredDuring Packing process of Accepted Orders, store can reject the order if store doesn't want to do fulfill the order and the order status will be marked as REJECTED.

(Screenshots required)

Defining MAT (Maximum Acceptance Time) in SFS

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  • Warning time is the time which will inform the Store operator that the MAT is about to breach.

  • Once Warning time has crossed, a warning sign will start appearing for the orders in Accept Orders screen of SFS

(Screenshot required)

Steps to be followed to define MAT are listed below

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