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Process steps and screenshots required

Acceptance and Rejection Flow before Picking

Below mentioned workflow carries out in SFS.

1. Outward Order gets created in OMS.

2. Sub Orders get created in OMS after splitting of Outward Orders.

3. Sub Orders get synced to SFS.

4. SFS Accepts / Rejects the Sub Order. In order to accept/reject, user can follow below mentioned steps.

   1. Go to Accept Orders under Inventory & Order section in Increff SFS. (Screenshot of Accept orders screen is required)

   2. User can different filters like From Date, To Date, Channel, Status (ACCEPTED,REJECTED,PARTIALLY_ACCEPTED, Sort By (Order ID,ORDER_TIME,REQUIRED_TIME), Sort Order (Ascending/Descending), Page Size to check all the orders which needs to be Accepted/Rejected by Store.

   3. All Orders which are eligible for Acceptance / Rejectance for that Store will be displayed with the Order Status next to it.

   4. Click on Accept button which will display +/- Sign buttons at top right of the screen and Accept button at bottom of screen.

   5. Enter the Qty you want to Accept and Click on Accept button at botttom. If Qty entered is 0, the complete order will be considered as Rejected

5. Available Inventory gets allocated to Sub Order which is Accepted by store in OMS.

6. QTP is reduced for the qty’s being rejected in OMS and deallocation happens.

7. Following cases happen afterwards:

   1. If OMS is splitting routing source 

      1. Quantity that is getting rejected also gets increased in REJECTED inventory bucket to underexpose the inventory for OMS Hopping logic so that two stores do not get stuck in an infinite loop for hopping the same sub orders again and again.

      2. Seller Cancellation won’t be allowed from OMS UI until the Sub Order is in UNFULFILLABLE status.

      3. Rejection will lead to a hopping trigger, but not auto seller cancellation

      4. Acceptance and Rejection are not communicated to channel

   2. If OMS is not splitting and routing source

      1. Rejection will lead to Auto seller cancellation

      2. Acceptance and Rejection are not communicated to channel

      3. Seller Cancellation won’t be allowed from OMS UI until the Sub Order is in UNFULFILLABLE status.

8. OMS communicates to CIMS the current Accepted Quantity, Rejected Quantity, Seller Cancelled Quantity, Customer Cancelled Quantity.

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Acceptance and Rejection Flow during Picking

During Picking process of Accepted Orders, store can reject the order if store doesn't want to do fulfill the order and the order status will be marked as REJECTED.

 Steps and Screenshots required

Acceptance and Rejection Flow during Packing

  Steps and Screenshots required

Defining MAT (Maximum Acceptance Time) in SFS

In Configurations screen of SFS a new tab MAT is added to define the Maximum Acceptance Time by the store to accept any order which is being hopped by Channel or Increff system.

MAT tab also has configuration of Warning time.

• Warning time is the time which will inform the Store operator that the MAT is about to breach.

• Once Warning time has crossed, a warning sign will start appearing for the orders in Accept Orders screen of SFS (Screenshot required)

Steps to be followed to define MAT are listed below

1. Go to Configurations Screen under Sundry section in SFS

2. Navigate to MAT tab (Screenshot required)

3. User can define the values of MAT and Warning time which will be considered for all orders which are in REQUESTED status in Accept Orders screen

Note:

1. Warning time should always be defined less than or equal to MAT

2. Once MAT is breached, the Order status will be marked as MAT_BREACHED, the same can be checked in Search Order Screen in SFS.

Location Level Splitting Conifguration in CIMS

In CIMS, Now for any fulfillment location a user can enable/disable the location to be eligible for Splitting-Routing of an Outward order by changing Splitting Allowed value in CIMS Client Channel pair for any fulfillment location.

Steps to be followed to Enable/Disable Splitting

1. Go to View Client/Channel

2. Select a channel for which the fulfillment location Splitting Allowed should be changed.

3. Go to Associated Locations section for this channel (Screenshot required).

4. Select Edit Location button on the right side of any fulfillment location (Screenshot required).

5. Select YES in Splitting Allowed value if the fulfillment location is eligible for Splitting or else select FALSE (Screenshot required)

6. Click on Update to save the changes for that fulfillment location.