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A user can define two types of store schedules in SFS as mentioned below.

  • Recurring Daily Store Schedule- This Store Schedule will be defined with the Opening and Closing time of the store for all 7 days of the week.

    • For example:

Day of the Week

Opening Time

Closing Time

1

10:00

19:00

2

10:00

19:00

4

10:00

19:00

7

00:00

00:00

  • One time Ad-Hoc Store Schedule- This Store Schedule will be defined with the Opening and Closing of the store for the occasions like National holidays or Extended Store Operation time due to some festive season.

    • For example:

Date

Opening Time

Closing Time

26-01-2023

10:00

19:00

15-08-2023

10:00

19:00

31-12-2023

00:00

00:00

 Note:

  1. If Daily schedule is not defined on any day, the store scheduled is marked as Unscheduled for that day. The Store Schedule needs to be defined by Store initially or else the Ad-Hoc Schedule will also not be considered even if it is defined for that day.

  2. If the Store is marked as Closed in Store schedule screen or if the current time has passed from the Store Closing time defined in store scheduel, then the store will marked as OFFLINE and the store will not be eligible to get new orders.

  3. Ad-Hoc store schedule will take precedence over daily store schedule everytime.

MAT - Maximum Acceptance Time

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  1. Outward Order gets created in OMS.

  2. Sub Orders get created in OMS after splitting of Outward Orders.

  3. Sub Orders get synced to SFS.

  4. SFS Accepts / Rejects the Sub Order. In order to accept/reject, user can follow below mentioned steps.

    1. Go to Accept Orders under Inventory & Order section in Increff SFS.

    2. User can different filters like From Date, To Date, Channel, Status (ACCEPTED,REJECTED,PARTIALLY_ACCEPTED, Sort By (Order ID,ORDER_TIME,REQUIRED_TIME), Sort Order (Ascending/Descending), Page Size to check all the orders which needs to be Accepted/Rejected by Store.

    3. All Orders which are eligible for Acceptance / Rejectance for that Store will be displayed with the Order Status next to it.

    4. Click on Accept button which will display +/- Sign buttons at top right of the screen and Accept button at bottom of screen.

    5. Enter the Qty you want to Accept and Click on Accept button at botttom. If Qty entered is 0, the complete order will be considered as Rejected

  5. Available Inventory gets allocated to Sub Order which is accepted Accepted by store in OMS.

  6. QTP is reduced for the qty’s being rejected in OMS and deallocation happens.

  7. Following cases happen afterwards:

    1. If OMS is splitting routing source 

      1. Quantity that is getting rejected also gets increased in REJECTED inventory bucket to underexpose the inventory for OMS Hopping logic so that two stores do not get stuck in an infinite loop for hopping the same sub orders again and again.

      2. Seller Cancellation won’t be allowed from OMS UI until the Sub Order is in UNFULFILLABLE status.

      3. Rejection will lead to a hopping trigger, but not auto seller cancellation

      4. Acceptance and Rejection are not communicated to channel

    2. If OMS is not splitting and routing source

      1. Rejection will lead to Auto seller cancellation

      2. Acceptance and Rejection are not communicated to channel

      3. Seller Cancellation won’t be allowed from OMS UI until the Sub Order is in UNFULFILLABLE status.

  8. OMS communicates to CIMS the current Accepted Quantity, Rejected Quantity, Seller Cancelled Quantity, Customer Cancelled Quantity.

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